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     Are your customers  or employees
    finding it difficult to perform a  
    task?  Are the detailed procedures
    difficult for your field personnel to
    use?  Or are there particular areas
    where they are faltering?  Do you
    feel a procedure is just a little too
    much documentation?  If you find
    yourself answering yes to any of
    these questions, you might want to
    consider a quick-help guide. It can
    be a single page or a few pages in
    length and can generally be created
    quickly.
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